The process that ensures and oversees fair and effective collective bargaining with those unions representing employees and fosters positive labor relations designed to achieve organization objectives.
     Does the organization clearly state its philosophy on labor relations and implement guiding procedures for managers who deal with contract and labor relation issues?
     Is there a position within the organization that oversees and coordinates labor relation activities?
     Do labor relations strategies support the organization’s business plan?
     Is there an atmosphere of management respect for union representation?
     Are negotiation strategies and objectives formulated in advance of contract negotiations?
     Does management understand the laws that govern collective bargaining?
     Is adequate assistance provided to managers in contract administration and handling grievances?
     When grievances are submitted, are they resolved in a timely fashion?
     Are there credible efforts made to gain labor’s input and participation in finding better ways for the organization to survive?
     On a ten-to-one scale, how do you think your employees would rate labor relations performance?
     On the same ten-to-one scale, how do you think union officials would rate labor relations performance?

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