The process developing and auditing programs that govern employee treatment, communications, support systems and services that encourage greater employee satisfaction, motivation and productivity.
     Is there one position within the organization accountable for overseeing and coordinating all employee relations and communications activities?
     Are these policies condensed into an employee handbook?
     Does the organization demonstrate, emphasize and reward leadership to ensure success and satisfaction in the organization?
     On a ten-to-one scale, how do you think your employees would rate the effectiveness of the employee relations and communications programs?

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