Programs, processes and strategies that will enable organizations to develop and improve their internal human resources in order to optimize their contributions to organizational objectives.
     Is there a policy that states the organization’s philosophy on employee training and development?
     Is there a position within the organization accountable for overseeing and coordinating training and development activities?
     Is there a process for assessing the organization’s immediate training needs and individual development needs?
     Is there a process to assess the organization’s future training needs?
     Are job skills, knowledge and ability considered in assessing training needs?
     Are new technologies, processes, products, services, market changes and community needs considered in assessing training needs?
     Are organizational issues, such as mission, objectives, cultural changes and customer orientation, considered in training needs?
     Are the organization’s social responsibilities and respect for diversity reflected in training needs?
     Are legal requirements considered in training needs?
     Is remedial training in literacy and basic computation skills offered?
     Do all training and development programs have clear objectives
     Is cost considered in the selection of training resources?
     Is there a method to track training costs in terms of lost work time?
     Does your organization measure a return on investment in training?
     Are training and development needs reflected in the organization’s budget?
     On a ten-to-one scale, how do you think your employees would rate the training and development activities and performance.

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